Privacy Policy – jipark Casino Philippines

1. Introduction

jipark Casino ("jipark", "we", "us", or "our") operates the website located at https://jipark.cam and associated mobile applications and services (collectively, the "Platform"). This Privacy Policy describes how we collect, use, process, store, and protect the personal information of users ("you", "your", or "Player") who access or use our Platform. By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR), and international best practices for data protection and privacy. We are committed to transparency in our data handling practices and to respecting your privacy rights as a user of our Platform.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the Platform and refrain from providing any personal information. Your continued use of the Platform following any modifications to this Privacy Policy constitutes your acceptance of such changes.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for an account with jipark, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (such as passport number, driver's license number, or UMID number).
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Bank account details, e-wallet account information (such as GCash or Maya account numbers), credit/debit card information, payment method preferences, transaction history, deposit and withdrawal records, and billing information.
• Verification Documents: Copies of government-issued identification documents, proof of address documents (such as utility bills or bank statements), proof of payment method ownership, and selfie photographs for identity verification purposes.
• Communication Records: Records of your communications with our customer support team via live chat, email, phone, or other channels, including the content of messages, timestamps, and resolution details.

2.2 Information Automatically Collected

When you access or use the jipark Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifier, screen resolution, and hardware model.
• Connection Information: IP address, internet service provider, connection type, geographic location (city and region level), and time zone.
• Usage Data: Pages visited, features accessed, games played, bet amounts, win/loss records, session duration, click patterns, navigation paths, referral sources, and timestamps of activities.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with the Platform. For more details, please see the "Cookies and Tracking Technologies" section below.

2.3 Information from Third-Party Sources

We may receive additional information about you from third-party sources, including:

• Payment Providers: Transaction verification data, payment status updates, and fraud detection information from GCash, Maya, bank partners, and other payment service providers.
• Identity Verification Services: Age verification results, identity authentication data, and fraud screening reports from third-party verification providers.
• Regulatory Authorities: Information received from PAGCOR and other regulatory bodies for compliance and licensing purposes.
• Affiliates and Marketing Partners: Referral information, promotional campaign data, and attribution tracking from our affiliate and marketing partners.

3. How We Use Your Information

jipark collects and processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• To create, maintain, and manage your jipark account;
• To verify your identity, age, and eligibility to use our services;
• To process deposits, withdrawals, and other financial transactions;
• To enable you to participate in casino games, sports betting, and other gaming activities;
• To track your gaming activity, bet history, and account balance;
• To manage bonuses, promotions, rewards, and loyalty programs;
• To provide customer support and respond to your inquiries and requests.

3.2 Legal and Regulatory Compliance

• To comply with Philippine laws and regulations, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements;
• To conduct know-your-customer (KYC) and anti-money laundering (AML) checks;
• To prevent underage gambling and verify that all users are at least 21 years of age;
• To detect, prevent, and investigate fraud, money laundering, collusion, cheating, and other illegal or prohibited activities;
• To respond to legal requests, court orders, and regulatory inquiries;
• To maintain records required by law and regulatory authorities.

3.3 Platform Security and Integrity

• To protect the security, integrity, and availability of the jipark Platform;
• To detect and prevent technical issues, system errors, and security vulnerabilities;
• To identify and block unauthorized access, hacking attempts, and cyberattacks;
• To monitor and analyze usage patterns to detect suspicious activity and abuse;
• To enforce our Terms and Conditions and protect the rights and safety of jipark, our users, and third parties.

3.4 Communication and Marketing

• To send you transactional communications related to your account, such as deposit confirmations, withdrawal notifications, bonus awards, and account updates;
• To send you promotional communications about new games, special offers, bonuses, and events, provided you have opted in to receive marketing communications;
• To conduct surveys, research, and feedback requests to improve our services;
• To send you responsible gaming reminders, deposit limit notifications, and self-exclusion updates.

3.5 Analytics and Service Improvement

• To analyze user behavior, preferences, and trends to improve the Platform and enhance user experience;
• To develop new features, games, and services based on user feedback and usage data;
• To optimize website performance, loading times, and mobile responsiveness;
• To personalize content, recommendations, and promotional offers based on your preferences and activity.

4. Data Sharing and Disclosure

jipark does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your personal information with the following categories of recipients in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support, data hosting, analytics, marketing, and technical infrastructure. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information and use it solely for the purposes for which it was disclosed.

4.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, courts, and other government authorities when required by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights and property, ensure the safety of our users and the public, or prevent or investigate fraud or illegal activity.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction involving jipark, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the Platform prior to any such transfer and inform you of any choices you may have regarding your information.

4.4 With Your Consent

We may share your personal information with third parties when you have provided explicit consent for such sharing, such as when you authorize us to share your information with an affiliate or partner for a specific purpose.

5. Data Security Measures

jipark takes the security of your personal information seriously and implements industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All sensitive data, including personal information and financial transactions, are encrypted using SSL/TLS encryption protocols during transmission and AES-256 encryption at rest.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis, and all access is logged and monitored.
• Authentication: Strong password requirements, multi-factor authentication options, and session management controls to protect account access.
• Firewalls and Intrusion Detection: Network security infrastructure including firewalls, intrusion detection systems, and DDoS protection to defend against cyberattacks.
• Security Audits: Regular security assessments, vulnerability scans, and penetration testing conducted by independent third-party security experts.
• Employee Training: All employees with access to personal information receive training on data privacy, security best practices, and confidentiality obligations.
• Incident Response: A comprehensive data breach response plan to detect, respond to, and mitigate any security incidents in a timely manner.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. Specific retention periods vary depending on the type of information and the purpose for which it is used:

• Account Information: Retained for the duration of your account's active status and for a minimum of five (5) years after account closure, as required by PAGCOR and anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with financial record-keeping requirements.
• Identity Verification Documents: Retained for the duration of your account's active status and for five (5) years after account closure, as required by KYC and AML regulations.
• Communication Records: Retained for a minimum of three (3) years to support customer service quality assurance and dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year after you withdraw consent, to maintain records of your marketing preferences.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection laws and our internal data retention policy.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable privacy laws, you have the following rights with respect to your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of such information in a structured, commonly used, and machine-readable format.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw your consent (subject to legal retention requirements).
• Right to Restriction: You have the right to request restriction of the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or object to the processing.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit such information to another data controller.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on our legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that our processing of your personal information violates applicable data protection laws.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this Privacy Policy. We will respond to your request within thirty (30) days in accordance with applicable law.

8. Cookies and Tracking Technologies

jipark uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and activities.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the Platform, enabling core functionality such as user authentication, security, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited and error messages, to help us improve Platform performance and user experience.
• Functional Cookies: Remember your preferences and settings (such as language, region, and display preferences) to provide a more personalized experience.
• Advertising and Analytics Cookies: Track your browsing activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by us or by third-party advertising networks.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies, or to be notified when a cookie is being set. However, if you disable or refuse cookies, some features of the Platform may not function properly. To learn more about managing cookies, please visit your browser's help documentation.

9. Third-Party Services

The jipark Platform may contain links to third-party websites, services, or applications that are not owned or controlled by jipark. This Privacy Policy applies only to our Platform and does not cover the privacy practices of third-party websites or services. We are not responsible for the privacy policies or practices of third parties, and we encourage you to review the privacy policies of any third-party websites or services that you visit or use.

We integrate third-party services such as payment processors (GCash, Maya, banks), analytics providers (Google Analytics), customer support platforms, and game providers. These third-party services may collect and process your personal information in accordance with their own privacy policies. By using our Platform, you acknowledge and agree that your information may be transferred to and processed by these third parties.

10. International Data Transfers

jipark primarily operates within the Philippines and stores user data on servers located in the Philippines or in secure data centers operated by trusted third-party hosting providers. However, some of our service providers and business partners may be located outside the Philippines, which may result in the transfer of your personal information to countries with different data protection laws.

When we transfer your personal information to countries outside the Philippines, we ensure that appropriate safeguards are in place to protect your information, including the use of standard contractual clauses, data processing agreements, and ensuring that the receiving parties adhere to internationally recognized data protection standards. By using the jipark Platform, you consent to the transfer of your personal information to countries outside the Philippines for the purposes described in this Privacy Policy.

11. Children's Privacy

The jipark Platform is intended solely for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or solicit personal information from individuals under the age of 21, and we do not knowingly market to or target individuals under the age of 21. If we become aware that we have collected personal information from an individual under the age of 21 without proper age verification, we will take immediate steps to delete such information and terminate the associated account.

Parents and guardians who believe that a minor under the age of 21 has provided personal information to jipark should contact us immediately using the contact information provided below, and we will promptly investigate and take appropriate action.

12. Changes to This Privacy Policy

jipark reserves the right to modify, amend, or update this Privacy Policy at any time, in our sole discretion, to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting on the Platform, and the "Last Updated" date at the top of this document will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If we make material changes to this Privacy Policy that significantly affect your rights or how we process your personal information, we will notify you by email (to the email address associated with your account) or by prominently posting a notice on the Platform prior to the changes taking effect. Your continued use of the Platform following any changes to this Privacy Policy constitutes your acceptance of the modified policy.

13. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer:

For complaints or concerns related to data privacy that cannot be resolved through our internal channels, you may contact the National Privacy Commission of the Philippines:

By using the jipark Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Thank you for trusting jipark Casino with your personal information.